Privacy Policy


We have created this Privacy Policy because we value your privacy. The Policy describes the types of information we may collect from you (“User”), or that you may provide, when you access our website. This Privacy Policy does not apply to information collected by any third party, including through any external website that may link to or be accessible from the Site. Please check directly with each such third party to avoid unfair surprises and misunderstandings. Your use of this website constitutes your acceptance of this Privacy Policy. If you do not agree with this Privacy Policy, you may not use our site.

Personal Information

We collect several types of Personal Information. “Personal Information” means information that could be used to identify the User, either alone or in combination with other information. DizzyDoctor collects such information from the User when he or she creates a personal account and/or when he or she communicates with or requests information from DizzyDoctor. Personal Information collected online or through the mobile application can be combined with Personal Information collected offline. DizzyDoctor collects three primary types of Personal Information through Services or Products and its website.

  • Registration Information - means information that DizzyDoctor collects when the User purchases or signs up for our Services or Products. Examples of such information include the User’s email, credit card information, billing and shipping addresses, and telephone number.
  • Video Data - means any videos captured using Services or Products.
  • User Content - means all information other than Video Data or Self-Reported Information generated by the User of DizzyDoctor that is transmitted, whether publicly or privately, to DizzyDoctor. User Content may include video data, text, software, photographs, graphics, messages, or other materials. For example, User Content includes emails to DizzyDoctor Customer Support.

How DizzyDoctor Uses Registration/Personal Information

DizzyDoctor uses Registration Information to authenticate the User’s website and mobile application visits and usage; to enable the User’s purchase(s); to communicate with the User about information, services, and products upon request; and to manage and improve the website, mobile application, software and Services or Products. The User may opt-out of optional communications, either through Services or Products or by contacting our support department at

How DizzyDoctor Uses Video Data

DizzyDoctor uses video data to provide Users with DizzyDoctor Services or Products, customize the User experience, and enhance its features.

If the User consents to participate in Research as described in the applicable Consent Document, DizzyDoctor may include encrypted video data in Aggregated Data disclosed to third parties for the purpose of publication in peer-reviewed scientific journals. Research is generally intended to advance vestibular knowledge and to create, commercialize, or undertake activities toward the practical applications of this learning to the improvement of health care. If the User consents to participate in Research, DizzyDoctor may provide the User’s individual-level video data to qualified researchers for the purpose of scientific research and publication in peer- reviewed scientific journals. DizzyDoctor will never use Registration Information for Research or R&D. If the User does not consent to participate in Research, DizzyDoctor will not use the User’s video data in any sort of fashion. Video data used for such purposes may be included in Aggregated Data disclosed to third-party research partners who will not publish the information in peer-reviewed scientific journals. Research partners may include commercial or non-profit organizations that conduct or support scientific/medical research or conduct or support the development of drugs or devices to diagnose, predict, or treat health conditions. These activities may also include reference by other users and/or healthcare providers to better understand symptoms or conditions.

In all instances whereby DizzyDoctor may use or share the video data stripped of Personally Identifiable Information without the User’s consent, as described in this Privacy Policy, the User may opt-out of the sharing of this information, either through our Services or Products or by contacting DizzyDoctor support at

How DizzyDoctor Uses User Content

DizzyDoctor uses User content to provide our Services or Products and improve Users’ overall experience. By submitting User Content, all Users give DizzyDoctor a non-exclusive license to use any user content submitted, posted, or displayed on or through the Services or Products, as further described in the Terms of Service. DizzyDoctor, in performing the required technical steps to provide the Services or Products to our users, may also (a) transmit or distribute User Content over various public networks and in various media; and (b) make such changes to user content as are necessary to conform and adapt that content to the technical requirements of connecting networks, devices, services, or media.

Disclosure of Information

DizzyDoctor may disclose the User’s Personal Information for the following reasons:

  • Contact information. DizzyDoctor will ask for and require the User’s express written consent to allow partner organizations (not including service providers) direct access to Registration Information.
  • Commercial partnerships. DizzyDoctor may enter into commercial arrangements to enable partners to provide Services or Products to their customers and/or to provide Users’ access to their products and services. DizzyDoctor will not provide any individual-level Personal Information to these commercial partners without the User’s express written consent. DizzyDoctor may include video data in the form of Aggregated Data in disclosure to these commercial partners even if the User does not consent to participate in Research.

DizzyDoctor does not sell, lease, or rent individual-level Personal Information without the User’s express written consent. As a general rule, DizzyDoctor will not disclose individual-level Personal Information to any third-party, except under the following circumstances:

  • If the User consents to the use of individual-level data in the Research Portal feature, qualified researchers (who must comply with certain requirements) may access the User’s individual-level videos for the purpose of scientific research, which could lead to commercial use.
  • If the User consents to participate in Research, qualified research contractors may access the User’s individual- level Image Data and Self-Reported Information for the purpose of conducting scientific research, provided that all such research contractors are supervised by DizzyDoctor and subject to DizzyDoctor’s access rules and guidelines.
  • Partners or service providers (e.g. credit card processors or affiliate healthcare providers) process and/or store Personal Information in order to help DizzyDoctor provide, understand, or improve Services or Products.
  • The User has provided express written consent for DizzyDoctor to do so.

Information Disclosure Required By Law

Under certain circumstances, Personal Information may be subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders, or in coordination with regulatory authorities. The User acknowledges and agrees that DizzyDoctor is free to preserve and disclose any and all Personal Information to law enforcement agencies or others if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to:

  • (a) comply with legal or regulatory process (such as a judicial proceeding, court order, or government inquiry) or obligations that DizzyDoctor may owe pursuant to ethical and other professional rules, laws, and regulations;
  • (b) enforce the DizzyDoctor TOS;
  • (c) respond to claims that any content violates the rights of third parties; or
  • (d) protect the rights, property, or personal safety of DizzyDoctor, its employees, its Users, its clients, and the public. In the event DizzyDoctor is required by law to disclose Personal Information, DizzyDoctor will notify the User through the contact information provided to DizzyDoctor in advance, unless doing so would violate the law or a court order. In the event of and following discovery or notification of a breach of the security of the data of any resident of the United States whose unencrypted personal information was, or is reasonably believed to have been, acquired by an unauthorized person, DizzyDoctor is required by law to notify the User in electronic or other form.

Choices Regarding User Information

The User can opt-out of receiving certain messages or notifications from DizzyDoctor by contacting the support team at The User can also click the “unsubscribe” button at the bottom of promotional email communications. Please note that the User may not opt-out of receiving non-promotional messages regarding the User’s account, such as technical notices, purchase confirmations, or Services- or Products-related emails.

At the User’s written request, DizzyDoctor will close the User’s account and will remove Personal Information. See the section below titled “Account Closure and Correction of Personal Information.”

The User can enable, disable or delete cookies on the User’s internet browser. Please note that if the browser is set to disable cookies, the User may not be able to access secure areas of the website and other parts of the website may also not work properly.

Linked Websites

DizzyDoctor may provide links to third-party websites operated by organizations not affiliated with DizzyDoctor. DizzyDoctor does not disclose Personal Information to organizations operating linked third-party websites. DizzyDoctor does not review or endorse, and is not responsible for, the privacy practices of these organizations. DizzyDoctor encourages all Users to read the Privacy Policys of each and every website Users visit. This Privacy Policy applies solely to information collected by DizzyDoctor.


DizzyDoctor takes seriously the security of all Users’ personal information. To prevent unauthorized access to or disclosure of User accounts, to maintain data integrity, and to ensure the appropriate use of information, DizzyDoctor uses a range of reasonable physical, technical, and administrative measures to safeguard Personal Information in accordance with current technological and industry standards.

Please recognize that protecting Personal Information is also the responsibility of the User. DizzyDoctor asks all Users to be responsible for safeguarding the User’s email, password, and other authentication information used to access our Services or Products. Users should not disclose authentication information to any third-party and should immediately notify DizzyDoctor of any unauthorized use of the password. DizzyDoctor cannot secure and assumes no liability for Personal Information that is released by the User or that the User asks DizzyDoctor to release to third parties, such as a healthcare provider.

Children’s Privacy

Our site is not directed to children under the age of 13. We do not knowingly collect any personal information about children under the age of 13. If we obtain actual knowledge that we have collected personal information about a child under the age of 13, that information will be immediately deleted from our database.

If a parent believes that his or her child has submitted personal information to us, he or she can contact us via e-mail. We will promptly delete the information upon learning that it relates to a child under the age of 13. Please note that it is possible some of this information may remain archived in web logs and back- up archives after we delete the information from our active database.

Account Closure and Correction of Personal Information

If the User wishes to stop participating in Services or Products, the account may be closed by sending a request to DizzyDoctor Support via email at When closing an account, DizzyDoctor removes all personal identifiable information associated with Image Data. In addition, DizzyDoctor retains limited Registration Information related to the User’s order history (e.g., Email, and transaction data) for accounting and compliance purposes. Registration Information can be changed, corrected, or updated in the Account Settings page or within the mobile app or on the website portal.

Business Transitions

In the event that DizzyDoctor goes through a business transition such as a merger, acquisition by another company, or sale of all or a portion of its assets, Personal Information will likely be among the assets transferred. In such a case, Personal Information would remain subject to the promises made in any pre-existing Privacy Policy.

Patient and Doctor Testimonials

DizzyDoctor posts testimonials on its website from consenting patients and doctors, and may use testimonials in other formats consistent with consent received. User testimonials may contain personally identifiable information. DizzyDoctor may use Personal Information in order to contact the User to obtain a testimonial and obtain the User’s express written consent via email or agreement sent via fax, .pdf or mail prior to using such testimonial and/or using the User’s name along with the testimonial

Newsletter and Email Communications

To stop receiving the newsletter or marketing emails, select Unsubscribe at the bottom of any of the emails or contact us at

Changes to This Privacy Policy

This Privacy Policy was last updated on September 11, 2015. Whenever this Privacy Policy is changed in a material way, a notice will be posted as part of this Privacy Policy. All Users will receive an email with notification of the changes.

Contact Information

Please address all questions about the information contained in this Privacy Policy to DizzyDoctor’s Support Team at, or at the following address:

DizzyDoctor Support

7625 Mesa College Drive suite 200A

San Diego, CA, 92111